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Frequently Asked Questions


Order Status

Tracking Says delivered,  but I haven't received my package. What do I do now?

Sometimes a package is marked as 'delivered' when it should have been marked 'out for delivery' etc, first step is to contact your local post office. Then if you don't receive your package in the next 2 business days, please contact us at support@golfballsdirect.com

Has My Order Shipped?
Click the " My Account" link at the top right hand side of our site to check your orders status.
How Do I Change Quantities Or Cancel An Item In My Order?
Click the " My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable
How Do I Track My Order?
Click the " My Account" link at the top right hand side of our site to track your order.
My Order Never Arrived.
Click the " My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An Item Is Missing From My Shipment.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My Product Is Missing Parts.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When Will My Backorder Arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Ball Grading

Golf Ball Grading

Golf Balls Direct utilizes a professionally designed and engineered golf ball cleaning system that is unmatched by any other Company in this business. Our cleaning system is based on chemistry and in no way alters the performance of the ball as it was produced by the original equipment manufacturer. As a Company, we strongly believe that refinishing, repainting, or re-applying a new topcoat greatly affects the integrity of the ball and flaws its performance.

Our Grading Descriptions

Grade Prime/5A:

  • These balls will have the look and feel of a golf ball that has been hit just a few times
  • No scuffs or club marks
  • Balls may have standard player pen markings
  • Balls may contain team or corporate logos

Grade Near Prime/4A:

  • Balls are in good condition
  • Balls may have abrasions or discoloration
  • Balls may have blemishes
  • Balls may have larger player pen markings
  • Balls may contain team or corporate logos
  • Balls may have a cosmetic imperfection that will not alter the flight path, distance, or trajectory of the ball
Refinished:
        Refinished balls are subject to performance variations from new ones. These refinished golf balls were processed by one or more of the following steps: stripping, painting, stamping, and/or clear coating in a golf ball factory.  Refinished balls are not endorsed by the original manufacturer, and the balls DO NOT fall under the original manufacturer's warranty. However, we believe strongly that the quality of this product far exceeds other refinished products.

My Account

How Do I Create An Account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How Do I Edit My Account Information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
How Much Is My Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I Forgot My Password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I Received The Wrong Product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

If you see a better price anywhere else on a used golf ball website; we'll beat it! Use this form to tell us about it! We will have a customer service representative email you with a better price for all qualified price match requests.*

Click here to let us know if you've found a better price!

*Competitors are defined as North American Used Golf Ball Websites only. Ebay, Yahoo or any and all auction sites do not qualify for Price Match. Competitive Shopping Channels such as Amazon.com, Overstock.com, Buy.com, Shopzilla.com or any on-line general shopping website do not qualify for Price Match. All price guarantees are restricted to used golf balls sold in 1 dozen quantities. Multiple dozens may be purchased. This guarantee does not include 24 ball packs, 30 ball packs, 36 ball packs, 50 ball packs, 100 ball packs, 300 ball packs, 30 ball mesh bags or 600 ball packs. To insure all products that will be compared are of the same condition UsedGolfBallDeals.com will compared our AAA grade to the highest available grade from the designated competitors. As an example: Usedgolfballdeals.com’s AAA Grade will be compared to the top grade available from the comparative used golf ball site. AAA is the same as Competitors #1, Mint, AAAA, AAAAA, 4A, 5A, 1st Quality, Highest Quality, Pearl, 5 Star, Gold, and or Platinum. Subsequent grade comparatives will be based upon the 3 Tier Grading System published on the UsedGolfBallDeals.com website (view here). All Prices must be published on a used golf ball website and verifiable. Shipping charges will not be considered when comparing prices.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping and Returns

Domestic and International Shipping Rates & Expected Shipping Times
Domestic Shipping

Golf Balls Direct ships to all 48 lower United States via UPS (or for Hawaii, Alaska, and Puerto Rico via either the USPS or UPS as available).
We will soon have the option available to choose UPS or US Postal for your delivery service.

Military Post Office Shipping
We will now ship up to 24 dozen golf balls for FREE to any APO/FPO or DPO military mailing address!

This is Golf Balls Direct's way of saying Thank You for all you do for our country. Be Safe!


International Shipping

For International Orders, please email us at support@GolfBallsDirect.com and provide us with the
products you would like to order, the quantities, and your complete shipping address.
We will contact you with a shipping quote.

We welcome the world to the worlds most popular used golf ball website.


Expected Shipping Times

It has been our experience that inclement weather and the homeland security alert level (particularly for packages traveling by plane, e.g. to Califonia) can and do influence travel times. We're internet shoppers ourselves and always appreciate fast service... in turn we work hard to provide the same for all our customers. Should your order encounter any delays we do apologize and thank you for your patience, understanding, and cooperation.

If you need faster deliver and you would like to see a shipping estimate prior to beginning your checkout, you may do so by following these four easy steps:
  • 1. Add the item(s) you would like a shipping estimate for to your shopping cart.
  • 2. Proceed to checkout.
  • 3. Enter your state / zip code information in the total box and click 'Recalculate'.
  • 4. Choose a shipping time frame from the drop down menu labeled 'PLEASE SELECT' (after selecting a carrier from the carrier drop down box above).
Your shipping rates will be displayed.

Please note: For UPS, a business day does not include Saturdays, Sundays, or holidays.

International Shipping

Do You Ship To My Country?
Please create an account by clicking the "My Account " link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What Are My Payment Choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When Will My Order Ship And What Are My Shipping Charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What Is The Return Policy?
Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I Have To Pay Sales Tax?
We charge sales tax for every state to ensure compliance with the new Economic Nexus Laws. https://blog.taxjar.com/economic-nexus-laws
I Have A Question On My Charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I Need A Copy Of My Receipt/Invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
When Will My Credit Appear On My Account?
Credits usually take 7-10 business days from the time we receive your item(s).
When Will My Credit Card Be Charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How Do I Buy/Redeem A Gift Certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How Do I Find My Product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Navigate The Site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How Do I Use A Coupon?
After adding items to your cart, click the "My Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How Do I Contact You?
Please click here for our company contact information.
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